Privacy Policy
At Lumena, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you use our website, place an order, or contact us.
This information may include:
- your name
- email address
- billing address
- shipping address
- phone number
- payment-related details necessary to process your transaction
We may also automatically collect certain technical and usage information when you browse our website, such as:
- IP address
- browser type
- device type
- operating system
- pages viewed
- referring websites
- time spent on pages
- interactions with our website
How We Use Your Information
We may use your information to:
- process and fulfill your orders
- send order confirmations, shipping updates, and tracking information
- respond to questions and customer service requests
- improve our website, products, and services
- personalize your shopping experience
- detect and prevent fraud or unauthorized activity
- send promotional emails or marketing communications, where permitted by law
- comply with legal obligations
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those emails.
Payment Information
Payments are processed securely through third-party payment providers. Lumena does not store your full payment card details on our servers.
Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze site traffic, remember your preferences, and measure marketing performance.
These technologies may also help us and our advertising partners understand how users interact with our website and advertisements.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How We Share Information
We do not sell your personal information for cash. However, we may share information with trusted third parties when necessary to operate our business and provide services to you, including:
- payment processors
- shipping and fulfillment providers
- ecommerce platform providers
- website hosting services
- analytics providers
- advertising and marketing partners
- fraud prevention and security providers
- legal or regulatory authorities when required by law
These service providers are only given access to the information necessary to perform their services and are expected to protect it appropriately.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, including processing orders, providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove that information.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us at hairlumena@outlook.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Lumena
Email: hairlumena@outlook.com