Shipping & Delivery Policy

Thank you for shopping with Lumena. We are committed to processing and delivering your order as efficiently as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing Time

Orders are typically processed within 1 to 4 business days after payment has been successfully received and confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During busy periods, launches, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Time

After your order has been processed, estimated delivery is typically 5 to 10 business days, depending on your location.

Please note that these delivery times are estimates only and are not guaranteed. Delivery may be affected by factors outside of our control, including:

  • shipping carrier delays
  • weather conditions
  • customs processing
  • holidays
  • high shipping volume
  • incorrect or incomplete shipping information

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear after your package has been dispatched.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order details, and selected shipping method, if applicable.

Any shipping charges will be clearly displayed before you complete your purchase.

International Shipping

Lumena may offer international shipping to select countries.

International delivery times may vary and may take longer than domestic shipping due to customs procedures, destination-specific handling, local carrier practices, and import regulations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities, unless otherwise stated at checkout.

Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

Lumena is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at hairlumena@outlook.com. While we will do our best to help, we cannot guarantee changes can be made once an order has been placed.

Delayed or Lost Packages

If your package appears delayed or lost in transit, please contact us at hairlumena@outlook.com and we will do our best to assist you.

Once a package has been handed over to the shipping carrier, delivery is managed by the carrier. However, we will work with you to help locate the shipment and review any possible next steps.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your purchase details. Please review it carefully and contact us right away if any information appears incorrect.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Lumena

Email: hairlumena@outlook.com